Support
Real geologists on the other end of every ticket.
Whether you are stuck on a kriging parameter, chasing an audit-quality CPR, or reporting a defect — you will speak with someone who actually uses SRES on live projects.
Help centre
Popular topics
The fastest path is usually the one you can walk yourself. Full documentation is inside the workspace.
Getting started
Creating your first project, uploading drillhole CSVs and building an initial block model.
Estimation methods
IDW, Nearest Neighbour and Ordinary Kriging — when to use which, and how to configure them.
Standards & CPR
Mapping SRES outputs onto JORC, NI 43-101 and SAMREC reporting requirements.
Automation & jobs
Running long-running kriging or pit optimisation jobs and downloading the results.
Service level
Enterprise-grade response, without the ticket-shuffle.
Sev 1 · Production down
≤ 2 hours
Named incident owner assigned. Hourly updates until resolved.
Sev 2 · Major feature blocked
≤ 1 business day
Root-cause hypothesis and mitigation within 24 hours.
Sev 3 · Guidance / how-to
≤ 2 business days
Written answer with a screenshot or short recording where useful.
Sev 4 · Feature request
Weekly triage
Reviewed with product every Monday, prioritised transparently.
Still need help?
Open a support conversation and we will follow up on the same inbox.
Share your project name, browser, and a short description — we will route it to the right specialist.
Contact support